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Your safety

Your safety is a top priority - and we have rigorous measures in place to ensure this - from infection control practices to falls prevention, emergency planning, and security services. There are also a number of ways in which you can help us to keep you, others accessing our services, and our employees safe.

Hand hygiene

Washing hands is a major focus for our employees - and our clinical staff are expected to observe the World Health Organization (WHO) 5 moments for hand hygiene.

If you are unsure if correct hand hygiene practices have been observed, you are welcome to ask our staff. 

You can also help us to prevent the spread of infection by encouraging your visitors to clean their hands when entering or leaving the ward. They can either wash their hands with soap and running water or use the hand sanitizers which are provided throughout the hospital.


Auckland City Hospital has an active 24-hour security service. If you have a concern about security issues, tell the ward staff or security officers immediately. After hours, visitors must check in with the security staff at Level 5 before being able to proceed to the wards.

Zero tolerance to violence

Patients and families have a right to be cared for and staff have a right to work in a safe and supportive environment. Violence of any kind will not be tolerated in our buildings or grounds.

Smokefree site

Smoking is not permitted anywhere on the hospital grounds. All patients will be asked about their smoking status on admission and smokers will be offered nicotine replacement therapy to reduce their cravings while in hospital. For advice and support to stop smoking and to access low-cost nicotine replacement therapy, contact Te Toka Tumai Auckland Hospital Smokefree Services on 0800 667 833 and leave a message or Quitline on 0800 778 778 - or talk to your GP.

Preventing falls, pressure injuries, and medication errors

Communication cards() contain a set of icons that patients can use if they are having difficulty communicating their immediate needs, wants or concerns. 

Health Passport initiative

The Health Passport [PDF, 648 KB] is a booklet that contains information about how patients would like to communicate and be supported throughout their care. Patients who will benefit most from using a Health Passport are those who have difficulty communicating, people with dementia or those who visit hospitals frequently. It is up to each patient whether or not they want to complete a Health Passport and how much information they include in it. For more information, please visit the Health & Disability Commissioner's website().