Skip to main content

New Zealand is at Alert Level 4, which means some changes to visiting and clinics. Find out more

As always, we're here if you need us.

Ngā Mōhiohio Manuhiri | Visitor information

On this page you will find information about:

Visiting hours

Visiting hours vary by hospital area. Other than special care areas (eg, intensive care units), the visiting hours for most wards are from 11am to 8pm

To confirm the visiting hours for a particular ward, phone the hospital on 09 367 0000. To visit outside of the designated visiting hours for a particular ward, or for longer visits or larger group visits, please talk to the charge nurse or midwife of the ward.

Rest is important when people are unwell or getting better. Please keep in mind the following when visiting:

  • Patient rest hours are between 1pm and 3pm. Please avoid visiting during patient rest hours, if possible. 
  • Please be considerate of other patients and keep noise levels down when visiting.
  • We recommend two visitors at a time at the bedside. Family/whānau rooms are available on each ward for additional visitors.
  • If visiting after 8pm, visitors must report to security at the reception desk on Level 5. 
  • Please supervise children at all times.
  • Please do not visit if you are unwell. 

Starship Children's Hospital

It is important for your child to have a parent or caregiver staying with them whenever possible. At Starship Children's Hospital, we provide overnight accommodation in the ward for ONE parent or caregiver to stay with their child. Siblings cannot stay in the wards. This is due to space restrictions and the need for staff to be able to get to the patient quickly and easily at all times. The nominated caregiver must be over the age of 16 and capable of looking after themselves.

Please see places to stay() for additional family members or accommodation needs. If you are staying on the ward with your child, you will be provided with a bed. Linen and pillows are provided. There are shower and toilet facilities for parents/caregivers on every ward. Depending on the ward and the space available, you may share a room with another child and their parent or caregiver. All wards have a microwave, toaster and fridge in the kitchen and some wards have a separate parent lounge and kitchen.

The nominated parent or caregiver will be provided with breakfast only each day, and will have to make their own arrangements for lunch and dinner. The exception to this is for breastfeeding mothers, who will also be provided with lunch and dinner. Please note that it is not possible for parents or caregivers to stay overnight with their child in the intensive care or high dependency units. In these circumstances, alternative accommodation is then provided within Starship in the Ronald McDonald Family Room or close by.

On-site facilities and services 

There are public toilets for visitors (including disability toilets), and parenting rooms with nappy change areas, and an area suitable for breastfeeding on every floor.

Find out about the on-site services offered at our main locations, including security, food and drink, retail, telephones and banking, wifi and more on the 'On-site Services' tab on each of the pages below:

Accommodation for family/whānau

Te Whare Awhina is located on the Auckland City Hospital site and is available to whānau/family who meets the entry criteria.

Accommodation is short term and primarily for whānau of patients who live outside of the Greater Auckland region. Whānau who have a patient that resides in the Auckland region, will be considered on a case by case basis. Patients themselves are not eligible for accommodation.

We can accommodate a Maximum of three whānau members. Bedding, towels, and laundry facilities are provided. A kitchen is available but families must supply their own food. A bond of $20 is required upon registration. A fee may be charged if you are not eligible for a Ministry of Health subsidy.

All bookings must be made via a referral. If you need accommodation, ask your nurse, or one of the He Kamaka Waiora team.

Contact Te Whare Awhina:  09 307 4949  ext 25830.

More information

For more information please download our patient and visitor welcome leaflet [PDF, 352 KB].