Our patients' safety is a top priority, and we have rigorous measures in place to ensure this from infection control practices to falls prevention, emergency planning, and security services. There are also a number of ways in which you can help us to keep you, others accessing our services, and our employees safe. Find out more here.
We want to work together with you so that you receive the best healthcare possible. When you are in our care, you have the following rights:
These rights also apply if you are asked to take part in a research study or teaching session for training staff. These rights are based on the Code of Health and Disability Consumer's Rights. A full copy of these rights is available on the Health and Disability Commissioner's website(external link)()
For printable PDF versions of Your Rights patient brochures click your preferred language: Tongan, [PDF, 752 KB] Samoan, [PDF, 753 KB] Māori, [PDF, 668 KB] Korean, [PDF, 757 KB] Hindi, [PDF, 1.4 MB] Simplified Chinese, [PDF, 826 KB] Traditional Chinese, [PDF, 846 KB] English, [PDF, 627 KB] English - large print. [PDF, 623 KB]
The Health Advocates' Trust provides a free, independent advocacy service to help people ensure their rights are respected. Phone 0800 555 050 or 09 623 5799 for the Auckland office.
The Health and Disability Commissioner is an independent government agency set up to promote and protect the rights of consumers who use health and disability services; help resolve problems between consumers and providers of health and disability services; and improve the quality of health care and disability services. Visit the website(external link)() for more information about your rights or call them directly on phone 0800 11 22 33 or 09 373 1060 for their Auckland office.
To care for you in the best way possible our doctors, nurses and other health professionals directly associated with your care need to view your health information. Other Te Toka Tumai Auckland Hospital staff may need to view your information for administration, quality improvement activities, teaching and, in some cases, for medical research. We will always:
Your health information may be disclosed to another health provider involved in your treatment or where authorised by law. For further information about the privacy of your information, you can call the Auckland Hospital Privacy Officer on: 09 367 0000.
We have a patient enquiries number (09 375 4300). We only give out information about the ward that a particular patient is in and their general condition. If you are a patient and do not want this information shared, please tell a nurse.