If you have a feedback about a service or care that you or a family member received at Auckland DHB, please let us know. We welcome all constructive feedback because without it we cannot continually improve our services or share positive stories with staff.
It's great to hear when we're doing a good job. You can share your compliments with us by:
If you feel that someone from our team has gone above and beyond to provide care for you or a family member, you can also take a minute to nominate them as a local hero.
If you have an immediate concern about your treatment or care, we encourage you to speak directly to those providing your care or to the manager of that area. If you feel uncomfortable talking to these people or aren't satisfied with their response, you can share your concerns with us by:
Alternatively, you can raise your concerns with either the Health and Disability Advocacy Service, or the Health and Disability Commissioner (HDC). Information on how to do this and their contact details can be found at www.hdc.org.nz(external link).
Each week we email inpatients who have been discharged within the past one to two weeks to find out about their experience. We analyze this feedback to to better understand what most directly impacts our patients' satisfaction so that we can make improvements in those areas. Find out more about what our patients are saying on the Auckland DHB website(external link).
We have a number of ongoing initiatives that allow you to get involved; to talk with us and other people in our wider community about how we can improve health outcomes and the services we deliver. Find out more about how you can share your thoughts and experiences on our health service on the Auckland DHB website(external link).
For general feedback about our the appeareance, layout, or content on our website please email us.